Guides / Delivery & care
Warranty support
Five- and ten-year warranty cover, with a clear route for after-sales support.
Our layered warranty approach supports selected components under their supplied terms. We help you understand the relevant cover and coordinate the information needed for an enquiry.
On this page
Find the relevant project documents.
Your project records identify the supplied products and their applicable warranty periods. Keep the order, invoice and warranty information together so the cover is easy to find.
If a record is missing, share what you have. We can work through the remaining information with you.
Describe the reported fault.
Describe where the issue is, when it was noticed and how it affects use. Photos of the component and surrounding installation help make the enquiry clear.
Include relevant inspection, maintenance and repair history where available.
Work through the applicable information.
We connect the reported issue with the component’s cover and relevant supplier information. Any technical input or inspection is arranged around the enquiry.
The proposed response and next steps are explained following that review, before work is agreed.
What to include.
The following information helps us work through your cover:
- Your venue, location and contact details.
- The order, invoice and relevant warranty documents.
- The court model, component reference or serial number.
- Photos, the date noticed and a description of the issue.
- Relevant care, inspection and previous repair records.
Common questions.
How does the layered cover work?
Five- and ten-year periods apply across selected components, with the relevant cover recorded in your supplied project documents. We can help you locate and understand those terms.
Can I enquire if some records are missing?
Share your location, photos and the records you have. We can help identify any additional product or supplier information needed.
What happens after I contact you?
We review the issue against the applicable cover, coordinate any technical input and explain the proposed next step. Any work and responsibilities are agreed before it proceeds.
Start a warranty enquiry.
Send the court details and a short description of the issue. We’ll help identify the relevant cover and the next support step.
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