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Nine One
Kauri outdoor court in a coastal setting.KauriTekapo indoor court within a building.TekapoPadel court and raised platform.Papa
Indoor court beneath a timber roof.Buildings and CoversClubhouse and paths beside the coast.Space Around the Court
Facility overview
A person taking notes beside a venue entrance.

Research & collaboration

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Useful technology

Work with us

Discuss a venue need

Websites

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The Racket Co.

Cooperation

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About Nine One

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Nine One

Guides / Delivery & care

Customer support

Practical support for the people running the court.

From care questions to component issues, we help you find the right information and a clear next step. Supplier and specialist support are brought in around the enquiry.

On this page

Start with the question.

Tell us what you have noticed, where it happens and how it affects use. A care question, parts request and reported fault may need different next steps.

A short description and photos are enough to begin the conversation.

Share the useful details.

Share the court model, location and any product or order reference you have. These details help us identify the relevant instructions, component or supplier contact.

  • The venue, location and your contact details.
  • The court model, order reference or component identification, where available.
  • Photos showing the component and its position within the court.
  • A short description of the question, when it arose and its effect on use.

Work through the next step.

We review the information, explain practical options and coordinate any further technical input. Some enquiries can be resolved with records and photographs; others need an inspection or site visit.

Parts, site work and specialist appointments are scoped and agreed before they are arranged.

Keep the handover information accessible.

Keep the product instructions, handover records and service history together. They help the operator and service team work from the same information.

Common questions.

Can I get in touch without an order reference?

Start with your location, photos and the information you have. We can help identify any additional court or component details needed.

Will every question need a site visit?

Some questions can be addressed through product information and photographs. A site visit or specialist assessment is arranged where the issue calls for it.

Is a support enquiry the same as a warranty decision?

Support can help identify whether an issue needs care guidance, parts, technical assessment or a warranty review. The next step follows the actual enquiry.

Tell us what you need help with.

Tell us which court you need help with and what you have noticed. We’ll work through the next practical step with you.

Contact support
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