Guides / Delivery & care
Repairs and replacements
A clear route from a reported issue to repair or replacement.
We bring component information, replacement parts and technical input together. The work, access and responsibilities are agreed around the actual issue.
On this page
Describe the issue clearly.
Describe what changed, when you noticed it and how it affects court use. Photos of the component and the wider installation help explain the issue.
You can start the enquiry before the cause is known. Share relevant events, previous work and the product information you have.
Review the component and options.
The review identifies the product records, inspection or specialist input needed. Adjustment, repair or replacement is considered against the component and its condition.
Replacement compatibility and any affected connections are checked alongside the existing court configuration.
Agree the work before arranging it.
Agree the provider, parts, labour, access and delivery arrangements before the work starts. A clear scope helps the operator plan around the repair.
Any warranty consideration follows the applicable component and project terms.
Keep the repair information together.
Keep a record of the parts and work completed, along with new instructions or follow-up requirements. This becomes part of the court’s service history.
- The reported issue and relevant component references.
- The agreed repair or replacement scope.
- The parts and work provided, with completion records.
- Any revised care instructions or further questions to review.
Common questions.
Do I need to know the cause before contacting you?
Start with your observations and photos. Product information and technical review help establish the cause and the right response.
Will a reported fault always require a replacement?
The response follows the actual condition and assessment. An adjustment, repair, replacement or further investigation may be appropriate.
Does reporting a fault confirm that the repair is covered?
The proposed work and cost responsibilities are confirmed before the repair is arranged. Any relevant warranty cover is reviewed alongside that scope.
Work through the repair options.
Share the court details, photos and what has changed. We’ll work through the next assessment and repair options.
Request repair supportBack to Play →